Location
Penrith
Position
Team Member
Advertising Salary
£9.80 per hour
Hours Per Week
32
Vacancy Type
Permanent - Part Time

About The Role

Working alongside your team of colleagues you will engage with our customers and showcase our unique offer from the exceptional local producers we work with. Using your warm and friendly personality you will use your passion for delivering exceptional customer service to ensure our customers are given a memorable experience every time they stop with us.

Your responsibilities will include:
  • Being welcoming and engaging with customers, sharing advice on products, suppliers, food matches and allergens. You will need to keep up to date with your product knowledge to deliver brilliant customer service
  • Perfect your telephone manner so that you can confidently answer the telephone or call customers with up to date information or changes to events.
  • First impressions are everything so make sure the Welcome Desk is clean and tidy at all times with up to date centre information close at hand and all local leaflets and information stands topped up.
  • When booking tickets, ensure all customer data received is 100% accurate and input correctly to ensure all databases are effectively maintained and be aware of handling customers information sensitively and in line with GDPR regulations.
  • Be a whizz on the till – efficient and accurate, whilst ensuring your customers are made to feel welcome
  • Work alongside your colleagues and roll up your sleeves to ensure shelves are stocked, fixtures are cleaned and our displays are looking their best
  • Display stock to our creative merchandising standards maintaining presentation and cleanliness standards throughout the day’s trade
  • Complete the daily paperwork, ensure it is accurate and compliant with legal requirements; HACCP, product date management, allergens, be sure to escalate any concerns.

About You

No experience is necessary but having worked in a retail, food and customer service environment previously would be an advantage.  

You must have a positive ‘can do’ mindset to do the best job possible with a passion for delivering a great customer experience and a willingness to learn about our products 

About Us

At Rheged you will also enjoy the following benefits; 

  • Up to 25% off in our cafes
  • Up to 75% off the products from the Kitchens of our family of businesses (Tebay, Gloucester and Cairn Lodge Services)
  • 25% off the products in our shops
  • Free entry to our cinema and discounted tickets for family and friends
  • Free entry to our gallery 
  • A free meal whilst on shift
  • Free parking
  • Contributory pension scheme
  • 28 days holiday (pro rata for part time) with the option to purchase an additional week. 
  • Paid day off for your birthday

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