Location
Tebay
Position
Receptionist
Advertising Salary
£10.80 per hour
Hours Per Week
15.5
Vacancy Type
Permanent - Part Time

About The Role

You will be the warm and welcoming face of our hotel, making each customer feel part of the family. With a friendly smile and attention to detail you will make sure each interaction with our guests is efficient and calm, leaving a positive impression.
 
Your responsibilities;
  1. Greeting and checking-in and out guests ensuring each and every one of your guests has a positively memorable experience each and every time they visit
  2. Making room reservations and responding to customer queries either face to face, by telephone or online in a timely and considerate manner
  3. Constantly finding innovative ways to put a smile on your customers face. It could be as simple as offering to book the best table in our restaurant or it could be upgrading the room of a guest who has stayed with us 5 times in the last 12 months.
  4. Carryout thorough checks of future bookings to ensure booking system is accurate and matches local paperwork
  5. Balance cash and credit card payments 
  6. Be the main point of contact between guests and the rest of the hotel team
 

About You

Ideally we would be looking for someone with experience in on a reception or customer service desk and with electronic booking systems. More importantly you should have a warm and friendly nature, a great telephone manner and be comfortable spinning many plates. You should also be IT literate with experience using Microsoft Word and Excel  

About Us

At Tebay Services Hotel you will also enjoy the following benefits; 

  • Up to 75% off the products from the Kitchens in our other businesses (Tebay, Gloucester and Cairn Lodge Services and Junction 38 Truckstop)
  • 25% off the products in our Farmshops
  • A free meal whilst on shift
  • Free parking
  • Contributory pension scheme
  • 28 days holiday (pro rata for part time) with the option to purchase an additional week. 
  • Paid day off for your birthday 
  • Free colleague bus from Penrith, Appleby and Kirkby Stephen 
  • Discounted B&B rates for friends and family

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