Tebay
Duty Manager
£20,000-22000 per annum
37.5

About The Role

As part of our management team you will lead from the front in ensuring exceptional customer service delivery in all our front of house areas. You will be hands on working with the team, happy to jump in serving guests in our fantastic restaurant or checking guests in on reception. 

Your responsibilities 
  1. To prioritise, organise and delegate to your team to ensure front of house operations run smoothly and that our guests receive an exceptional experience whilst staying with us 
  2. To oversee the main restaurant, bar, lounge and conference rooms and ensure the different customer needs are met in a timely manner
  3. To manage and develop the skills of your team including coaching them through issues as they arise 
  4. To motivate your team to provide excellent service and always lead by example. 
  5. To be the point of contact for any management issues while on shift
You will work 5 straight shifts per week mainly 3pm - 11pm although some early shifts may be required as part of the management rota.  This does not fit in with our colleague transport so your own transport will be required. 
 

About You

We are looking for someone with experience in the hospitality industry and with a strong F&B background - it may be your first step into management or you could be looking for a new challenge either way we'd like to hear from you. 
 
This is a hands on role working alongside your team to deliver exceptional service so you will be as comfortable rolling up your sleeves and getting involved as you are with the management tasks.
 
You should be proactive, organised and able to delegate to ensure the smooth running of front of house when you are on shift as well as being calm and confident dealing with guest queries and colleague issues.  
 

About Us

At Tebay Services Hotel you will also enjoy the following benefits; 

  • Up to 75% off the products from the Kitchens in our other businesses (Tebay, Gloucester and Cairn Lodge Services and Junction 38 Truckstop)
  • 25% off the products in our Farmshops
  • A free meal whilst on shift
  • Free parking
  • Contributory pension scheme
  • 28 days holiday (pro rata for part time) with the option to purchase an additional week. 
  • Paid day off for your birthday 
  • Free colleague bus from Penrith, Appleby and Kirkby Stephen 
  • Discounted B&B rates for friends and family

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