As a Service Leader in our on site Kitchens you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer and champion our producers and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.
Your responsibilities will be;
To lead the shift to ensure the team are delivering excellent customer service and brand excellence
Ensure that all daily and weekly procedures including open/close down, cash-handling and stock management are carried out
Ensure health and safety and food safety checks are carried out in line with our policies
Managing the deployment of colleagues on a day to day basis. Ensuring the right people in the right place at the right time. Including management of breaks according to customer demand.
Support colleagues with any customer complaints ensuring a positive resolution
Support the training of new colleagues through their 12 weeks induction journey, refresher and any other relevant training.
Ensure that the team maintain a clean, tidy and safe environment that is compliant with relevant legislation and internal policies and procedures.
Ensure that all areas are kept to the company standard throughout the shift
Ensure a smooth handover of shift to the next service leader via walk around
Look at the business through the eyes of our customers to spot opportunities that will bring commercial benefit
Ensure day to day management of colleague issues e.g. lateness, sickness etc and colleague performance on shift through coaching and leading by example
Implement products and standards throughout the department in line with company guidelines