Location
Penrith
Position
Service Leader
Advertising Salary
£11.00 per hour
Hours Per Week
38.75
Vacancy Type
Permanent - Full Time

About The Role

As a Service Leader you will be responsible for leading shifts in your unit to ensure the team is delivering the best service to our customers and ensuring brand standards are in place at all times. In this hands on customer facing role, you’ll be competent to manage a high volume environment with an assertive, can do approach following our Westmorland Family principles and delivering a high standard of customer service.
 
Your responsibilities will be to:
  • Lead the shift to ensure the team are delivering excellent customer service and brand excellence whilst making sure to organise and allocate tasks to ensure the Deli and shop are all set to go.
  • Ensure that all procedures including cash-handling and stock management are carried out
  • Take full responsibility for your unit ensuring appropriate stock levels, product presentation, efficiencies and service are delivered to the highest standard
  • You will take care to check all food is fresh and replenished throughout the day to ensure customers are encouraged to buy our freshly prepared products.
  • Ensure health and safety and food safety checks are carried out where necessary
  • Managing the deployment of colleagues on a day to day basis. Ensuring the right people in the right place at the right time. Including management of breaks according to customer demand.
  • Support colleagues with any customer complaints ensuring a positive resolution
  • Support the training of new colleagues through their 12 weeks induction journey, plus refresher and any other relevant training.
  • Be a hands-on member of the team with the added flexibility of being multi-skilled enabling you to work within all retail units as required
  • Ensure that the team maintain a clean, tidy and safe environment that is compliant with relevant legislation and internal policies and procedures.
  • Ensure that all areas are kept to the company standard throughout the shift
  • Look at the business through the eyes of our customers to spot and act on opportunities that will bring commercial benefit, ensuring you work to continuously improve, and impress
  • Ensure day to day management of colleague issues e.g. lateness, sickness etc.
  • Manage colleague performance on shift through coaching and leading by example
  • Implement products and standards throughout the department

About You

To be successful in this role, you must have:
  • The ability to lead and motivate a team
  • A can-do attitude with a lean and agile mindset
  • Great communication skills
  • High standards of excellence within delivery of quality food, cleanliness, and service
  • Excellent planning and organisational skills
  • Experience of working in a catering role previously
Ideally you will have previously run shifts in a high volume, fast paced environment.
 
The role will involve some evening work if the Deli is open later due to Cinema Screenings

About Us

At Rheged you will also enjoy the following benefits; 

  • Up to 25% off in our cafes
  • Up to 75% off the products from the Kitchens of our family of businesses (Tebay, Gloucester and Cairn Lodge Services)
  • 25% off the products in our shops
  • Free entry to our cinema and discounted tickets for family and friends
  • Free entry to our gallery 
  • A free meal whilst on shift
  • Free parking
  • Contributory pension scheme
  • 28 days holiday (pro rata for part time) with the option to purchase an additional week. 
  • Paid day off for your birthday

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