In our Farmshops our customers expect the best of what our locality has to offer and we are looking for colleagues who can specialise on our cheese and deli counter to give our customers the exceptional advice, service and experience that they expect.
As our deli and cheese specialist you will be an ambassador for Westmorland, describing to customers our unique difference in sourcing products from our local areas. You will have detailed product knowledge, understanding the suppliers, ethics and methods of where the product comes from and how it is made and be able to confidently talk to customers and colleagues about all.
You will be the product specialist for all our deli products, including patisserie and cheese whilst being multiskilled across the different Farmshop areas to be a valuable member of the team on shift.
You will learn the profitability of different lines to support the Farmshop Manager with increasing the sales of certain products and controlling waste and ensure stock levels are controlled by assisting with ordering, quantities and reductions in line with customer demand
Your responsibilities will be to;
- Ensure that your area is always looking its best creating a fabulous first impression
- Always commercially trying to sell more through great looking displays and being different
- Work with Management and central teams to support onsite training and tastings to upskill all the Farmshop team
- Feedback ideas on current products and feedback from customers, and give ideas of new products customers are asking for
- Consistently deliver perfect brand standards to meet customer expectations
- Work closely with Farmshop Manager to ensure colleagues are trained and confident in Deli operations including the cleanliness, standards and opening and closing procedures
- Lives and breathe the Westmorland Brand, by being passionate about new products and sharing their knowledge and expertise with other colleagues so they can excel in their roles
- Delivers outstanding customer service.
- Ensure all food and health and safety procedures are adhered to in the Deli areas